30 Day Return Policy
100% MONEY BACK GUARANTEE!
IF FOR ANY REASON YOU ARE NOT COMPLETELY SATISFIED,YOU CAN RETURN OR EXCHANGE ANY ORDER WITHIN (30) DAYS FROM THE TIME YOU RECEIVED YOUR ORDER.
NO QUESTIONS ASKED!
We want you to shop with confidence when you shop Forever Moissanite! Although our jewelry is produced with the highest standards of quality and excellence in craftsmanship, you may not be entirely satisfied with your purchase and you might choose to return it. That is why we accept returns and offer a no questions asked 30 days money back guarantee. In that case we will not charge a restocking fee and you will be entirely refunded except for the return shipping cost.
You will receive by email a prepaid return Label from Fedex that you will print before calling a local Fedex station to make a pick up. Once we receive your package in our sorting department, it usually takes up to 24 hours for the item to be added to our register log. When the item is processed, our accounting department will then be able to issue your refund.
Please be aware that for credit cards payers, it may take 7-10 business days (depending on your bank) for the funds to reflect on your account. PayPal payers will receive the founds immediately. All refunds are credited to the same credit card or PayPal account that was used to make payment.
Items must be returned in the same condition as received including all the original content and packaging. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. Please contact us for specific instructions prior attempting to return any merchandise.
SPECIAL ORDERS, CUSTOM DESIGNS
Any Special Order, Custom Design or Custom Order made at the request and specifications of the customer is considered final and non-refundable. However, we do accept to exchange the ring in the first 30 days.
Items that have previously been exchanged are non-returnable/non-refundable. If a piece is returned for a refund or canceled during production, your next purchase will qualify for exchange.
If you received a free gift with your purchase, the gift must be returned along with the item you purchased. Failure to return the free gift may result in a charge to you for the item, or we may deduct the value of the gift from the amount refunded to you.