Terms and Conditions
This website is operated by Forever Moissanite. Throughout the site, the terms “we”, “us” and “our” refer to Forever Moissanite. Forever Moissanite offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing any item from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
We believe that the data contained on this website is accurate. In the event that the data was found to be inaccurate or if an item happens to be marked with the wrong price, we reserve the right to cancel any transaction.
We have attempted to accurately depict the Products offered on this Site. However, because the color you see is dependent on your computer monitor, we cannot guarantee that the color you see will be accurate. The products may also appear larger or smaller than their actual size depending on your monitor. Some photographs of products may have been enlarged to show detail. All our side stones are made of Moissanite stones D color (colorless) and vvs1 clarity.
Forever Moissanite does not warrant that the information contained in this website is error free. Forever Moissanite is entitled to use terminology commonly used within the diamond industry. Such comments may for example include terms commonly associated to the description of a stone like: weight, clarity, cut or color, as well as adjectives such as beautiful, eye clean, flawless, etc., which are commonly used in the description of diamond jewelry.
Most of the products you will find on this website include Mineral Moissanite. When you purchase one of our products you need to understand that you are purchasing mineral moissanite and that Forever Moissanite has made no representations – written or oral – that could be construed or interpreted that these products are manufactured using natural earth mined diamonds. Any information presented herein including but not limited to an item title or description may be revised or changed at any time without notice.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SHIPPING AND PACKAGING
Forever Moissanite provides fast and free shipping on all orders and to all our shipping destinations, including: USA, Canada, Australia, United Kingdom and more. In addition to free shipping, rest confident that all items are securely packaged and fully insured while in transit to your home or office.
For fastest delivery, all orders are shipped with FedEx 2Day.
For your protection, Forever Moissanite always:
Uses only FedEx services for the fastest and safest delivery of high value packages.
All deliveries must be made to a physical business or home address only.
Once ordered, please allow up to 5-12 business days before dispatch, plus 2-3 business days for FedEx delivery, depending on your location. Tracking details will be provided upon dispatch and your package can be tracked at any time at www.fedex.com/tracking.
U.S.A Tax and Duties
No import duties and no taxes will apply to our US customers.
International Tax & Duties
All Forever Moissanite merchandises are directly shipped from our facility in Israel. Concerning orders from outside the U.S. please be aware that import duties and taxes may apply upon receipt of orders. Such duties and taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on different factors, such as country of origin of the purchased product, local VAT rates and local import taxes, and it will be your responsibility to pay them if and when asked to by your local authorities. Under no circumstances will Forever Moissanite be liable or required to refund any taxes or duties paid by the customer to a foreign country.
We stand behind the quality and craftsmanship of our jewelry. Forever Moissanite offers a free lifetime warranty against manufacturing defects on all Forever Moissanite jewelry. If a warranty issue is found, Forever Moissanite will repair the warrantied damage or replace the item without charge.
Repair or service performed by a jeweler other than Forever Moissanite will void the warranty. All fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.
Some examples of common jewelry issues that would not be considered manufacturing defects include:
- The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
- Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
- Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
- The loss of a gemstone caused by damage from everyday wear or from other damage.
30 Day Return Policy
We want you to shop with confidence when you shop Forever Moissanite! Although our jewelry is produced with the highest standards of quality and excellence in craftsmanship, you may not be entirely satisfied with your purchase and you might choose to return it. That is why we accept returns and offer a no questions asked 30 days money back guarantee. In that case we will not charge a restocking fee and you will be entirely refunded except for the return shipping cost. (80USD)
You will receive by email a prepaid return Label from Fedex that you will print before calling a local Fedex station to make a pick up. Once we receive your package in our sorting department, it usually takes up to 24 hours for the item to be added to our register log. When the item is processed, our accounting department will then be able to issue your refund.
Please be aware that for credit cards payers, it may take 7-10 business days (depending on your bank) for the funds to reflect on your account. PayPal payers will receive the founds immediately. All refunds are credited to the same credit card or PayPal account that was used to make payment.
Items must be returned in the same condition as received including all the original content and packaging. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization.Please contact us for specific instructions prior attempting to return any merchandise.
SPECIAL ORDERS, CUSTOM DESIGNS
If you received a free gift with your purchase, the gift must be returned along with the item you purchased. Failure to return the free gift may result in a charge to you for the item, or we may deduct the value of the gift from the amount refunded to you.
Any Special Order, Custom Design or Custom Order made at the request and specifications of the customer is considered final and non-refundable / non-exchangeable.
Items that have previously been exchanged are non-returnable/non-refundable. If a piece is returned for a refund or canceled during production, your next purchase will qualify for exchange.
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.